Common queries answered
Frequently asked Questions
Check out our shipping page. But usually within 4 to 8 business days. The pandemic has been a nuisance but we think we are past most of the delays now. Peak periods like Christmas can add a few days.
We have a bit more detail on our returns page. Have a look at it on this link. In short, if we have stuffed up then we’ll sort it out ASAP at our cost.
Unhappiness or size: if you’ve not worn it (size try out an exception) usually we’ll exchange within 30 days of order it at your postage cost.
You can change that in your account details page, where it has addresses on the right hand side.
We will provide a tracking code once you have ordered and it has been shipped.
Use our contact us page! We aim respond to emails within 24 hours although you can get us on Facebook messenger even faster.
Please advise as soon as possible, preferably within the 12 hours since you purchased so we can beat the machines.
If you are seeing this, then you are either in the USA, Canada, Australia or New Zealand. In which case we do. We may add the UK and Europe later.
Generally yes. Apparel comes in a plastic postage container. Mugs in a cardboard one. If you order one of each, they will come separately.